Privacy statement

Who we are

Murram Travels (company in formation), Fonteinstraat 6, Wannegem, Belgium.

Responsible for processing your data: Laurence Bouckaert and Raphaël Verhofstede. You can reach us at hello@murramtravels.com.

What data we collect

When you sign up as a Rafiki: your first name, last name, email address, phone number (optional), how you would like to be contacted and whether you want to receive news from Murram.

In the questionnaire: your answers about yourself and the way you travel, such as your age bracket, occupation, travel habits, preferences, budget and travel plans.

While you fill in the questionnaire: a draft of your answers, linked to your sign-up, so you can also continue on another device. We delete that draft as soon as you send the questionnaire, and otherwise after 90 days.

If you only want to stay informed: just your email address.

We do not collect any data through analytics, advertising cookies or trackers.

Why we use it

To choose the ten Rafikis and contact you, to prepare your conversation and the platform test and, if you ticked the box, to send you news and future journeys from Murram.

We do this on the basis of your consent, which you give when you sign up. You can withdraw that consent at any time.

A score as a tool

To compare the questionnaires, our system automatically calculates a score and a travel profile for each submission. That score is only a tool: Laurence and Raphaël choose the Rafikis themselves.

How long we keep it

If you said we may keep you informed, we keep your data until you unsubscribe. Otherwise we only use it to select the Rafikis.

Who has access

Only Laurence and Raphaël. For the technical running of the site we use service providers who process your data on our behalf: Supabase (the database), Microsoft (automatic emails via Power Automate) and Combell, our web host in Belgium.

We never sell your data and do not share it with others for their marketing. Some of these providers may process data outside the European Union; in that case it happens with the safeguards provided by the GDPR.

Cookies and storage in your browser

murramtravels.com does not set any cookies. Your browser does keep two small things, only on your own device: that you have already seen the opening animation (so it does not play every time) and your answers in the questionnaire, until you send them and for at most 90 days (so you can continue later). Murram never sees them.

To show the pages, your browser loads fonts from Google Fonts and a code library from jsDelivr. Those services see your IP address when this happens.

Your rights

You can always view your data, have it corrected or deleted, withdraw your consent, object to processing or request your data in a usable format. Just email hello@murramtravels.com; we reply within one month.

If you are not satisfied with how we handle your data, you can lodge a complaint with the Belgian Data Protection Authority (www.dataprotectionauthority.be).